Our representative will contact you for your warranty case
WARRANTY CARD T&Cs
For products with a 1-year warranty tag, we offer a 1-year warranty. If a product does not have a 1-year warranty tag, we will only provide repair services. Please note that repair services may be subject to charges for non-tagged products.
COVERED UNDER WARRANTY
For Coarts Lighting, Clipsal and Himel
We offer replacement services under the following conditions:
•The product is not functioning properly upon delivery.
•The wrong product has been delivered
For wrong product delivery, the product must be unused, in its original packaging and
unopened. The product will not be replaced if the seal has been opened or if the product has
been used.
Customers may claim after-sales warranty if the product is damaged or not performing as
expected. Coarts Lighting will provide repair services or replace the product as necessary.
If a customer receives a faulty or damaged product, they must notify us within 7 working days
and provide video proof of opening the package.
NOT COVERED UNDER WARRANTY
•This warranty does not cover any defects that result from misuse of the product, liquid damage, physical abuse, or normal wear and tear.
•Any unauthorized tampering, alteration, or repair of the product will void the warranty, as will breaking the warranty seal.
•Accidental damage, lightning, or other acts of God are not covered by this warranty.
•Any burns caused by power failure or voltage surge will not be covered under warranty.
•The serial number box must be kept safe and preserved throughout the entire warranty period.
Powerhouse Express evaluates each warranty case on an individual basis and reserves the right to make a final decision on a case-by-case basis. Acceptance or rejection of a warranty
claim will be at the company's sole discretion.
