Order Management

How can I know if my order is confirmed?

Once the order is
placed, the customer will receive a confirmation call and email from Powerhouse

How can i check the status of my order?

You have the option to
conveniently monitor the progress of your order using our delivery partner's
tracking page. Alternatively, feel free to send us a message, and a friendly
Powerhouse Express representative will be available to help you out!

Will I receive a notification when my order is processed?

once your order has been processed, you will receive both an email notification
and a phone call to inform you.

How to add or remove the item(s) in my shopping cart?

You may remove items from your cart by clicking on the ‘x’ button from the shopping cart. To add more products to your cart, click on the ‘Continue Shopping’ button.

Can i change my order once placed?

After placing your
order, if you wish to make any changes, don't hesitate to contact us through
phone or email. We're here to help and would be delighted to assist you!

How can i cancel my order?

You can cancel your order with Powerhouse Express within 24 hours of placing your order. After that, cancellation of order is not possible. To cancel your order within 1 business working day, please write to us at
and mention your order details.

Can i view my order history?

You can simply go to ‘My Account’ on the top right corner of the screen. Then tap the order option to view your order history.


Account Registration

Do I need to register before shopping?

No, it is not necessary to register. You can visit and purchase from the store as a guest. However, we recommend you to register, as this will help you track your orders and view your shopping history whenever you like.

How do i make an account?

Please follow the steps below to make your own account with Powerhouse Express.
Simply add the following details and register your account:
• Name
• Mobile Number
After this you will receive an OTP (One Time Password) on your mobile number to register your account.

Can you help, as I am unable to login to my account?

Please make sure you are entering your correct user ID and password. In case you are still not able to recover your account, please write to us atsupport@powerhouseexpress.com.pkand we will get back to you in 2 – 3 business working days.

How do i login?

Our login process requires you to enter your mobile number and login with the OTP (One Time Password) you receive.


Payment Methods

What are the available payment methods?

We offer four payment methods:

  • Direct Bank Transfer
  • Cash on Delivery (COD)

Where can I find the payment instructions?

When you proceed to check out, After selecting the payment method, you will find specific
instructions for each payment method step by step.

What is COD?

COD means Cash on Delivery. You can pay cash for your selected items at time of delivery.

How can I pay online?

We currently do not
provide an online payment option. However, for your convenience, we always have
the option of Direct Bank Transfer readily available!


Shipping & Delivery

What are the shipping charges?

The shipping charges are the delivery charges that are subject to vary according to weight and sales tax.

How many days does it take to deliver the product?

provide flexible delivery of your orders within 5 to 6 business days, in
accordance with Government guidelines.

Which courier service do you use?

We have a third party courier service company that makes deliveries to our customers across Pakistan.

Need More Help?
For further assistance please visit our Contact Page (Link of Contact Us Page) for mode of contact or feel free to reach out to us via Chat on your website. We are also available on Instagram and Facebook, Feel free to contact us!