FAQ's

Once the order is placed, the customer will receive a confirmation call and email from Powerhouse Express.

You have the option to conveniently monitor the progress of your order using our delivery partner's tracking page. Alternatively, feel free to send us a message, and a friendly Powerhouse Express representative will be available to help you out!

Certainly, once your order has been processed, you will receive both an email notification and a phone call to inform you.

You may remove items from your cart by clicking on the ‘x’ button from the shopping cart. To add more products to your cart, click on the ‘Continue Shopping’ button.

After placing your order, if you wish to make any changes, don't hesitate to contact us through phone or email. We're here to help and would be delighted to assist you!

You can cancel your order with Powerhouse Express within 24 hours of placing your order. After that, cancellation of order is not possible. To cancel your order within 1 business working day, please write to us at support@powerhouseexpress.com.pk and mention your order details.

You can simply go to ‘My Account’ on the top right corner of the screen. Then tap the order option to view your order history.

No, it is not necessary to register. You can visit and purchase from the store as a guest. However, we recommend you to register, as this will help you track your orders and view your shopping history whenever you like.

Please follow the steps below to make your own account with Powerhouse Express. Simply add the following details and register your account: Name, Mobile Number. After this you will receive an OTP (One Time Password) on your mobile number to register your account.

Please make sure you are entering your correct user ID and password. In case you are still not able to recover your account, please write to us at support@powerhouseexpress.com.pk and we will get back to you in 2 – 3 business working days.

Our login process requires you to enter your mobile number and login with the OTP (One Time Password) you receive.

We offer two payment methods:

• Direct Bank Transfer
• Cash on Delivery (COD)

When you proceed to checkout, after selecting the payment method, you will find specific instructions for each payment method step by step.

COD means Cash on Delivery. You can pay cash for your selected items at the time of delivery.

We currently do not provide an online payment option. However, for your convenience, we always have the option of Direct Bank Transfer readily available!

The shipping charges are the delivery charges that are subject to vary according to weight and sales tax.

We provide flexible delivery of your orders within 5 to 6 business days, in accordance with Government guidelines.

We have a third party courier service company that makes deliveries to our customers across Pakistan.

You can track your order from the Powerhouse Express website by simply providing order ID and billing email details.

It is our utmost priority to deliver products to you on time with the best customer service. However, at times orders do get delayed due to several reasons and most commonly found reasons are short business hours post pandemic, weather conditions and long holidays. If you are facing any issues regarding your order, please email us at support@powerhouseexpress.com.pk

If you’re not 100% satisfied with your purchase, you can return the product in its original condition in-store or by mail and provide the original receipt. The product needs to be returned clean in its original condition. If you purchased the product as a bundle and are not satisfied with the product within the bundle, you do not need to return the entire set but rather that single product. Please contact us at support@powerhouseexpress.com.pk or contact us on our Social Media Pages.

You have 7 days to return the purchased product, unless otherwise noted.

To apply for a refund, you need to return items in-store or by mail and provide the original receipt to start the process.

After receiving the returned parcel and verification, it normally takes 6-8 business working days to make a refund.

We will refund the purchase price and any applicable taxes to the original form of payment, or provide a replacement.