The order is confirmed after receipt of payment when you are paying online. You will be notified by SMS and Email that your order is successfully confirmed.

You can easily check the status of your order online by simply clicking on the ‘Track your order’ button at the bottom of the page and providing your order number and billing email ID details.

Yes, when your order is processed you will be notified through SMS and Email.

You may remove items from your cart by clicking on the ‘x’ button from the shopping cart. To add more products to your cart, click on the ‘Continue Shopping’ button.

Once an order is placed, it cannot be amended.

You can cancel your order with Powerhouse Express within 24 hours of placing your order. After that, cancellation of order is not possible. To cancel your order within 1 business working day, please write to us atsupport@powerhouseexpress.com.pkand mention your order details.

You can simply go to ‘My Account’ on the top right corner of the screen. Then tap the order option to view your order history.

No, it is not necessary to register. You can visit and purchase from the store as a guest. However, we recommend you to register, as this will help you track your orders and view your shopping history whenever you like.

Please follow the steps below to make your own account with Powerhouse Express.
Simply add the following details and register your account:
• Name
• Mobile Number
After this you will receive an OTP (One Time Password) on your mobile number to register your account.

Please make sure you are entering your correct user ID and password. In case you are still not able to recover your account, please write to us atsupport@powerhouseexpress.com.pkand we will get back to you in 2 – 3 business working days.

Our login process requires you to enter your mobile number and login with the OTP (One Time Password) you receive.

We offer four payment methods:

• Direct Bank Transfer
• Cash on Delivery
• Credit/Debit Card

When you proceed to check out, After selecting the payment method, you will find specific
instructions for each payment method step by step.

We accept both Debit and Credit Cards ( MasterCard, Visa).

COD means Cash on Delivery. You can pay cash for your selected items at time of delivery.

If you have selected to pay online, you need to enter valid Debit/Credit card details to process your order on the Powerhouse Express store.

The shipping charges are the delivery charges that are subject to vary according to weight and sales tax.

Under normal conditions post COVID-19 pandemic, we deliver your orders in 6 - 8 business working days which is flexible as per Government guidelines.

We have a third party courier service company that makes deliveries to our customers across Pakistan.

You can track your orders from Powerhouse express website by simply providing order ID and billing email details.

It is our utmost priority to delivery products to you on time with best customer service. However, at times orders do get delayed due to several reasons and most commonly found reason are short business hours post pandemic, weather conditions and long holidays. If you are facing any issues regarding your order, please email us atsupport@powerhouseexpress.com.pk

If you’re not 100%
satisfied with your purchase, you can return the product in its original condition in-store or by mail and provide the original receipt. The product needs to be returned clean in its original condition. If you purchased the product as a bundle and are not satisfied with the product within the bundle, you do not need to return the entire set but rather that single product. Please
contact us at: support@powerhouseexpress.com.pk
or contact us on our Social Media Pages.

You have 7 Days to return the purchased product, unless noted in our expectations.

To apply for a refund, you need to return items in-store or by mail and provide the original receipt to start the process.

After receiving the returned parcel and verification, It normally takes 6-8 business working days to make a refund.

We will refund the purchase price and any applicable taxes to the original form of payment or provide a replacement.